2016 Nigerian Customer Service Awards (NCSA)

The 2016 Nigerian Customer Service Awards (NCSA) and Customer Experience Management Conference, supported by Bank of Industry (BOI) and AFP Furniture (Julius Berger), held during the 2016 International Customer Service Week at the Civic Centre, Lagos, Nigeria. Top brands were on hand to witness the unveiling of winners, and the research process that produced the winners.

Some of the research process include company service delivery process, (staff) conduct and ambiance. The research awards featured about 27 sectors of the economy.

According to Aliyu Ilias, Coordinator of the award project, all the companies nominated and awarded were evaluated by experiencing their services (Nigeria Mystery Shoppers Provider) throughout their branches in the country. Before the unveiling, Dr. Ilias encouraged all companies evaluated to request the results of the surveys conducted on them, to help them deliver better customer services. He also encouraged winners of the 2016 edition awards not to relent in delivering great customer experience as ‘customer service deliver is a continuous activity’.


Speaking further, he noted that the report of the research for individual companies is available by contacting, Nigeria Customer Service Awards or 07032150324


The conference themed, ‘Service Delivery in a Competitive Economy’, also featured top speakers among whom were Chiamaka Ugo-Obidike and Dayo Ayeni. Some topics discussed include Emotion and Subconscious Customer Experience and Digital Customer Service.


List of 2016 Nigeria Customer Service Awards Winners:


  1. Banking – Diamond
  2. Telecommunication – Airtel
  3. Internet service Provider – Smile Communication
  4. Insurance – Leadway
  5. Pension – ARM
  6. Courier – DHL
  7. Oil & Gas – Total Nigeria Plc
  8. Most Promising Bank in Nigeria – JAIZ Bank
  9. Interior Décor – AFP Furniture-Julius Berger
  10. Airline – Dana Airline
  11. Automobile – KIA Motor Road
  12. Road Transportation – God is Good Motor
  13. Logistics – TSL Logistics
  14. Most Promising Logistics Company – GIG Logistics
  15. Most Promising Travel & Tour Company – Nowahala Tour
  16. G Essential Apparels – Most Promising Fashion Design Company
  17. Beverage – Chi limited
  18. Agriculture – International institute of tropical Agriculture (IITA)
  19. E-commerce – Konga.com
  20. Payment platform – Remita
  21. Mortgage Bank – FBN Mortgage
  22. Super market & store – Shoprite
  23. Real Estate – UPDC
  24. Pay Television – Gotv
  25. Alex Report – Entertainment Report Abuja
  26. Government Agency – Federal Inland Revenue Service
  27. Media – Channels TV
  28. Information Technology – Layer3
  29. Fast Food & Restaurant – Domino Pizza
  30. Hotel Booking – Hotels.ng
  31. Health management Organisation – Zenith Medicare
  32. Most supportive Customer Service Organization in Nigeria – Bank of Industry