The Nigeria Customer Experience Management Conference is the biggest forum to share professional standards and trends in customer service delivery. The conference would gather over 100 industry leading brands to demonstrate the latest practices and case studies revolutionizing social and multi-channel customer service strategies. The conference would draw a great number of customer service professionals, practitioners, managers and business leaders together to learn from examples of international service excellence and best practice.

The conference provides an excellent opportunity to gain a broad overview regarding the customer care markets, from call centres and help desks to face to face contact possibilities with customers.

The seventh edition of the conference (CEMC 2018)


The conference/ awards will entail a lot of activities; such activities include discussion, workshop/training, award and many more. The discussions would be presided over by skilled resources persons who would deliver content packed conversation, as well as lectures on hot topics bordering on customer service delivery. They would also give insight on their personal experiences, with regards to customer service delivery

•    The move from Customer service to Customer experience
•    The Customer journeys
•    Touchpoint Management
•    Big data and customer experience
•    21st Century Contact Centre.



The customer experience management conference is the biggest annual conference/ awards that celebrate service excellence in Nigeria, by bringing together professionals, customer service experts, executives and managers of companies that deliver exceptional customer service.
The 2018 edition promises to be more engaging, ingenious and elusidative, featuring about 30 sectors in focus; It is expected to involve leading consulting firms, value assurance experts and mystery shoppers whose judgement would determine which organization are recognized for the Awards.
With the fast rise of digital growth in the world that greatly affects businesses and the economy, there is a need to look into the use of cutting edge technology to effectively serve the customers and achieve organizational goals.

Customer Service Week is an international evenst devoted to recognizing the importance of customer service and to honouring the people who serve and support customers with the highest degree of care and professionalism.


Date: 3rd & 4th October, 2018
Venue: Lagos Chambers of Commerce and Industries (LCCI) Ikeja Lagos.
2017 Customer experience management conference – Reiz continental Hotel Abuja
2016 Customer experience management conference – Civic centre Lagos
2015 Customer experience management conference – Four point by sheraton Ikoyi Lagos
2014 Customer experience management conference – Ibeto Hotel Abuja


The customer experience management conference/ awards ceremony is a wonderful opportunity for the industry to gather in one place to develop better ways to improve customer service and celebrate the success of peers. By attending the conference you can:

  • You will be equipped with new trend in Customer Service
  • Develop contemporary customer experience management skill
  • Develop contemporary contact center management skill.
  • Meet new clients and/or business partners in a relaxed and informal atmosphere
  • Network with industry champions
  • Boost employee morale by celebrating and rewarding your team
  • Build relationships with existing clients
  • Entertain clients and thank them for the business and support they have provided you all year long
  • Boost your visibility in the industry by being seen at the biggest event in the industry magazine and calendar
  • Congratulate the winning companies and discover why they won.